Check-in USA Ltd – Important Information
Our Booking Conditions – please read this page carefully.
1. GENERAL INFORMATION All holidays are subject to availability and are offered through Check-in USA Ltd (herein referred to as ‘the Operator’) and other suppliers contracted by the Operator to provide the services specified. All holidays are subject to the terms and conditions contained on this page. Prices advertised are based on two adults sharing one stateroom unless otherwise specified.
2. PAYMENT You will be advised by our reservation staff at the time of making a reservation what deposit is required (together with a further sum if a special promotional airfare or cruise fare is being used). This must be made at the time of reservation, payments can be made by Visa, Mastercard, Maestro Switch, Solo or Delta. A completed booking form must be returned to us within 7 days of the invoice date. Your balance will be due 112 days before travel, you will be advised on your confirmation invoice the date your balance is due. If the booking is received by the Operator less than 112 days before departure the payment must be made at the time of reservation. If the balance is not received by the due date, the Operator may cancel the booking and the charges detailed in paragraph 5 will apply. If you pay by Credit Card, a charge will be made for this facility. We do not accept payment by charge card.
3. PRICE GUARANTEE AND TAXES We guarantee that no price changes will be made within 30 days of departure. In the event that prices have to increase due to government action, currency exchange rates, fuel costs, overflying charges, airport charges and changes to scheduled airfares, the operator will absorb an amount equivalent to a 2% increase in the holiday price (excluding insurance premiums and amendment charges). If the increase exceeds 10% of the holiday price, you will be entitled to cancel the reservation without penalty. You will be notified of any price changes as soon as reasonably possible and your decision to proceed with the holiday or otherwise must be submitted in writing to the Operator within 7 days of receiving notification. At some airports, there may be local departure taxes payable. Such taxes are payable by and are the sole responsibility of the passenger.
4. ALTERATION BY THE PASSENGER Subject to the Operators consent alterations can only be made to the booking, after it has been confirmed, subject to payment of an administration charge of £25.00 per person, this amount will be charged over and above any fees charged by the relevant supplier and are to cover additional administration costs. If an alteration is made within 10 days of departure cancellation charges detailed in paragraph 5 may apply. Changes to flight arrangements may be subject to additional charges.
5. CANCELLATION BY THE PASSENGER Should any passenger cancel their holiday, notification must be sent in writing to the Check-in USA Ltd, Seven Seas House, Market Place, Crook, County Durham, DL15 8NE by recorded delivery or by fax on 0870 622 1326, together with the confirmation and any tickets for cancellation. To cover the estimated loss incurred by cancellation, the Operator makes a charge payable by the passenger according to cruise line and the following scale (excluding Longer Holland America Line Journeys of over 25 Nights where different cancellation terms may apply): More than 91 days before departure – Loss of Deposit, 90-57 days before departure – 50% of total price, 56-42 days before departure – 60% of total price, 41-16 days to day of departure – 75% of total price, 15 to 6 days before day of departure – 90% of total price, 6 days to day of departure – 100% of total price. In addition any cancellation costs charged to or incurred by the Operator from third parties (i.e. airlines, hotels, cruise companies, etc) as a result of the Passenger cancellation will be payable by the Passenger in full. No refunds will be made in the event of interruption or cancellation by the Passenger.
6. ALTERATION TO ITINERARY We regret we cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. The Operator’s suppliers and the Master of the ship have the right to omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substitute another ship or port. In addition the Operator will not be responsible for any failure of a supplier to meet the arrival or departure times advertised.
7. CANCELLATION BY THE OPERATOR At any time whether prior to or after the commencement of the holiday the Operator or any of its suppliers may by notice in writing to the Passenger or by notice in the Press cancel the holiday, if it reasonably considers that such a course is justified on operational or other reasonable grounds. If cancellation is by reason of force majeure which shall include (but not be limited to) war or threat of war, riots, civil commotions, disasters, acts of God, terrorist activities, natural and nuclear disasters, fire, technical problems with transport, closure of ports, strikes or other industrial action, re-scheduling or cancellation of flights by an airline or any other event outside the control of the Operator or any of its suppliers, there shall be no compensation payable to the Passenger. If the holiday has commenced then the Operator’s supplier will provide the Passenger with transportation to the place of departure. In the case of total cancellation the Passenger will be offered either: (a) A full refund of money paid; (b) An alternative holiday of equivalent or superior quality at no extra cost to the Passenger; (c) An alternative holiday of lower quality with a refund of the difference in the advertised price.
8. COMPENSATION If the Operator cancels or substantially alters the holiday for any reason other than force majeure or the fault of the passenger or for changes or alterations permitted herein, after the date when payment of the final balance becomes due, compensation will be payable on the following scale per person: 55 to 42 days before departure – £10; 41 to 28 days before departure – £20; 27 to 14 days before departure – £30; Less than 14 days before departure – £40.
9. INSURANCE All passengers must purchase a comprehensive Travel Insurance Policy providing cover in the event of cancellation, illness, loss of luggage, etc. The Operator can offer you insurance cover, however, if you select alternative insurance to that provided by the Operator, details of this must be given on the booking form. Insurance coverage must at least be equivalent to that provided by the Operator.
10. LIABILITY OF THE OPERATOR (i) The liability of the Operator and other parties involved in supplying services in connection with the holiday may be limited by international conventions including the Athens Convention Relating to the Carriage of Passengers and their Luggage by Sea (1974), the Warsaw Convention on International Carriage by Air (1929), the Berne Convention on Carriage by Rail (1980), and any applicable protocols or amendments. The Operator shall be entitled to the maximum protection allowed by law in respect of its liability of or any limitation on damages recoverable. (ii) The liability of the Operator, for the loss of life or injury to a Passenger or for loss of or damage to baggage during the holiday, wherever and whenever occurring, shall in no circumstances exceed the limits of liability as provided under the Athens Convention. The current limits under the Athens Convention are: for loss of life or injury about £41,066, for cabin baggage about £733 and for other baggage or property about £1,056, subject in the case of baggage to a deductible of about £11. (iii) The Operator shall not be liable in respect of consequential loss or damage or in respect of claim: for detention, delay or overcarriage however caused.
11. CONTRACT (i) Any claim for loss of life or injury shall be notified to the Operator in writing within 6 months from the day when the loss of life or injury occurred. (ii) For the purposes of this contract, the word ‘Passenger’ includes the person signing the booking form and all persons including children detailed therein. All contracts incorporating these terms shall be governed by English Law. No contract shall exist until the Operator has received the deposit or delivered its confirmatory invoice to the Passenger. (iii) Any other claim not included in this subheading shall be notified within 21 days after the Passenger’s arrival at destination at completion of the Holiday. (iv) Any claim shall be time barred if proceedings are not brought within two years from the date of the incident giving rise to the claim, or in the case of claims governed by the Athens or Warsaw Conventions, from the dates specified in those Conventions.
12. PASSENGER RESPONSIBILITY The Passenger shall board the vessel at least two hours before departure time. The Passenger must comply with the reasonable requirements of the Operator and the Master of the vessel. Prior to commencement of travel, it shall be the passenger’s responsibility that he or she shall have received all medical inoculations necessary for the voyage and shall have in his possession all tickets, valid passport, visas, medical card, and other documents necessary for the scheduled ports of call and disembarkation. The Passenger warrants to the Operator that he/she is physically fit to undertake the holiday. Ladies up to their 24th week of pregnancy at the end of the holiday may travel provided that a doctor’s certificate is produced. No expectant mother in or over the 24th week of pregnancy can be carried on board the vessel. Should any passenger feel there is a deficiency in the holiday arrangements, this should be communicated to the ship/hotel management or airline staff at the time of the incident. If the matter cannot be resolved during the holiday then dissatisfaction must be communicated in writing to the Operator within 30 days after the return to the U.K.
13. FLIGHTS The cost of air travel for fly/cruise holidays is included in the fare. The Operator reserves the right to select the carrier and the routing for all such holidays. All flights will be operated on scheduled or chartered services of various airlines. Flight timings and routes will be confirmed with your travel documents, which will be sent out about one week before departure. In the event that an airline shall cancel or re-schedule flight(s) the Operator shall have no liability to the passenger(s) for any additional expense or cost incurred by the passenger(s) due to such action by an airline. For travel on dates other than those published, or on a particular carrier or routing, a higher fare may apply. In some instances flight availability may necessitate departure from Heathrow and return to Gatwick or vice versa. Most airlines operate a no-smoking policy on selected flights. The Operator cannot guarantee that designated flights will have a smoking section. Flights booked by the Operator comply with the bonding requirements of the Civil Aviation Authority (licence number ATOL 2718). The Operator in its absolute discretion shall be entitled to substitute a carrier(s) for an alternative carrier(s) of similar quality.
14. HOTEL ACCOMMODATION The hotels offered are subject to change. If for any reason a particular hotel becomes unavailable the Operator reserves the right to substitute one of equal quality. Your designated hotel will be shown on your travel documents, which will be sent approximately one week before departure. The categories of these hotels are those allocated to them by the National Tourist Organisation or other official bodies in the countries in which they are situated, and do not give any other indication of their standard or quality.
15. INDEMNITY The Passenger shall indemnify the Operator for any expense incurred which is not included in the original holiday price including (without limitation) expenses relating to medical, dental or similar treatment, accomodation, transportation and repatriation. Every adult passenger travelling with a minor passenger shall be responsible for the conduct of such minor passenger. The adult passenger shall idemnify the Operator in respect of all liabilities and amounts payable in respect of such minor passengers in accordance with these Terms and Conditions.
16. BROCHURE INFORMATION As the Operator is a tour operator, your holiday may be re-packaged from the package offered by the cruise line or other supplier (‘the Supplier’), in the Supplier’s brochure. Therefore, there may be differences between what is offered by the Supplier and what is offered by the Operator. In such circumstances you cannot rely on what is being offered by the Supplier unless and until the same has been confirmed in writing by the Operator.
17. CONSUMER PROTECTION We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Many of the travel arrangements we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. On Holidays we sell as agents for an ATOL holder, all monies paid to the Operator by you are fully protected. In the unlikely event that the Operator should cease trading, passengers will be repatriated under this scheme.
18. COMPLAINTS If you have cause for complaint whilst on holiday you must advise our local representative or agent and the relevant supplier of the service immediately since the opportunity will then exist to resolve the problem on the spot. Please contact Check-in Cruise Club on +44 1388 767222. If this is out of reservation hours please leave a message on our answerphone advising a contact number and room number where you are and we will call you back in office hours. Failure to do this does not allow Check-in Cruise Club the opportunity to help you or resolve any issues. On your return home if you wish us to consider your complaint further then send us a full report together with your booking reference and any additional comments you wish to make. You should do this within 28 days of your return home so that any investigation can take place whilst memories are still fresh and failure to do so may affect your rights under your contract. We undertake to deal with your complaint promptly and fairly. However, if you fail to follow this procedure then we cannot accept responsibility, as we will have been deprived of an opportunity to investigate and rectify the problem. In the unlikely event that your complaint is not resolved to your satisfaction you may with to consider referring it to arbitration under an ABTA scheme administered totally independently by the Chartered Institute of Arbitrators. The scheme is simple and inexpensive being based on documents alone and your liability for costs is limited. The scheme is not available for claims greater than £5,000 per person or £25,000 per booking form: nor does it apply for claims, which are solely, or mainly in respect of injury or illness. Full details of the scheme can be obtained from ABTA Ltd, 30 Park Street, London SE1 9EQ. As members of ABTA we are bound by the decision of the appointed Arbitrator.
19. ON BOARD GRATUITIES / SERVICE CHARGES The cruise lines operate varying policies regarding onboard gratuities / service charges for the service provided by their staff. Some make it discretionary, some will automatically add a daily charge to your onboard account which can be removed on request and some add a compulsory daily charge to your onboard account but do not expect you to tip at all during the cruise. As per your cruise lines terms and conditions, you will be required to abide by their gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. Please note that most cruise line charge an additional service charge and in some cases local tax on drinks purchased on board, this is not classed as a gratuity and is in addition to the On Board Gratuity / Service Charges.
20. PASSPORTS, VISAS, HEALTH REQUIREMENTS & TRAVEL DOCUMENTS The passport, visa and health requirements applicable to British citizens for the arrangements we offer are shown below. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. In the event we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.
21. AGREEMENT TO TERMS AND CONDITIONS By paying Check-in USA Ltd a deposit you are accepting these terms and conditions. Useful Links: www.fco.gov.uk – Link to the Foreign and Commonwealth Office (FCO) for advice on travelling abroad. www.dh.gov.uk – Link to the Department of Health for information on health requirements and vaccinations. www.homeoffice.gov.uk – Link to the Passport Agency for information on UK passports. www.worldtravelguide.net – Link to the World Travel Guide for information on passport/visa requirements and other general travel information.