Nieuw Statendam

Pinnacle Grill

Pinnacle Grill is the ultimate steakhouse at sea, where an exceptional menu and impeccable service make for one of finest meals you’ll ever have. The refined menu features a selection of 28-day wet-aged USDA Prime steaks — meticulously chosen to guarantee the finest quality — as well as classic steakhouse dishes and innovative recipes from James Beard Award-winning chef and Culinary Council® member, David Burke. Every dish is exquisitely prepared, beautifully plated and complemented by a vast collection of award-winning wines. Here, your meal is an event unto itself, a celebration of fine dining and a triumph of flavour.

The Dining Room

For an elegant breakfast, leisurely lunch or unforgettable multi-course dinner, The Dining Room is your destination. Behind the scenes, our Culinary Council,® an elite team of seven world-renowned chefs, and our talented onboard executive chefs have worked to bring each dish to perfection. For dinner, choose from classics such as Boneless Lamb Loin en Croute, Rosemary Roasted Chicken, as well as regionally inspired cuisine and artfully prepared vegetarian dishes. Enrich your journey with an extensive selection of wines, carefully selected by our Wine Curator, world-renowned wine critic James Suckling.

Canaletto

In Italy, there’s nothing more important than coming together to celebrate the joy of great food. This is the inspiration for our onboard Italian restaurant, Canaletto. Enjoy amazing Italian classics like braised chicken cacciatore al forno, branzino ai ferri or garlic shrimp ravioli. And for dessert: tiramisù, cannoli alla Siciliana, gelato, and more. Including pasta made fresh daily. Buon Appetito!

Tamarind

Praised by Condé Nast Traveler for cuisine “that rivals the top restaurants on land,” Tamarind is the perfect place to explore the culinary traditions of Southeast Asia, China and Japan. The menu, which honors the elements of water, wood, fire and earth, features such exotic fare as wok-seared lobster, barramundi (Asian sea bass) in banana leaf and sushi, accompanied by chilled or heated sake. And, try our specialty sushi created in collaboration with Culinary Council member and Master Sushi Chef, Andy Matsuda.

Rudi’s Sel de Mer

Named for Master Chef Rudi Sodamin, Rudi’s Sel de Mer is an intimate brasserie featuring classic French dishes reimagined with contemporary flair. Menu selections include whole Dover sole meunière with shaved pink Himalayan sea salt, oysters on the half shell, fruits de mer, and salt-crust baked branzino, as well as favourites such as steak frites, duck cassoulet and coq au vin. Conclude your dinner with a classic dessert and fine French cheeses.

Meals at Sel de Mer are half price for kids 12 years old or under, or free when they order from the kids’ menu.

Lido Market

Explore a world of intriguing culinary possibilities in the Lido Market. Steps from the Lido pool, this modern marketplace includes a curated selection of delicious options that you can grab on the go or have made to order: Breadboard, with freshly baked breads and pastries; Wild Harvest, offering a bountiful selection of hearty salads; Homestead, serving up comfort classics; Distant Lands, featuring global cuisine; Sweet Spot, for ice cream creations and desserts; Roasting Pan, hand-carved meats, fish and other hearty entrees; Perk, freshly brewed beverages and chilled juices; Quench, premium coffee, beer, wine, and soda available for purchase; Rise, savoury quiches, croissants and sandwiches, and more.

Dive-In

Dive-In offers a variety of casual culinary classics, using the highest quality ingredients. Enjoy a burger, grilled to perfection and served on a toasted brioche with our own trade-marked secret sauce. Savour a succulent Nathan’s Famous gourmet hot dog with golden French fries. Or choose a grilled chicken breast sandwich or juicy portabello mushroom stack. Dive-In is the perfect spot to dine poolside on the best burgers at sea.

New York Pizza

At New York Pizza, choose from a variety of scrumptious, 9-inch, thin-crust pies. Named for New York’s famed five boroughs, our signature pizzas are made to order and topped with only the finest ingredients. Culinary Council member Ethan Stowell has also contributed signature pizza recipes to the menu. Enjoy your pizza by day while overlooking the Lido pool, and into the night. This venue is New York Deli & Pizza on Koningsdam, Rotterdam and Nieuw Statendam, offering made-to-order deli sandwiches in addition to pizza.

Nami Sushi

Inspired by Culinary Council® member and world-renowned sushi master, Andy Matsuda, Nami Sushi offers a tempting array of the sushi rolls he’s created. Choose from such delectable selections as Tempura Lobster Roll with soft shell crab tempura; Dragon Roll with tempura shrimp, unagi sauce and avocado; Tsutsumi Roll with snapper, green olive, caper and avocado; Futomoki Roll with crab, yamagobo, avocado and cucumber; Volcano Roll with sesame-marinated salmon and Thai chilis; Nigiri sushi with tuna, salmon and ebi shrimp; and more. The word “nami,” Japanese in origin, means “wave” and is an homage to the ocean views you’ll enjoy as you dine on the freshest, tastiest and most inventive sushi at sea.

24-Hour In-Room Dining

Sleep in and have breakfast delivered. Enjoy an early dinner on your verandah before an evening excursion. Order a salad, sandwich or entrée any time. Room Service is only a phone call away. All selections are included in your cruise fare unless otherwise noted on the in-room menu.

Gelato

At “G” Gelato, you can indulge your sweet tooth with a classic European gelato (ice cream), made fresh on board each day by chefs trained at the Carpigiani Gelato University. Choose from among 12 delightful flavors, two of which are rotated daily. Smooth, creamy and refreshing, this tasty treat is served in a variety of ways, including gelato popsicles and the flavors of G, composed shots with layers of caramel, nuts and gelato. Love pistachio? Select ingredients like Sicilian pistachios make our pistachio gelato out of this world!

B.B King’s Blues Club

When you’re in the mood to move, it’s time for live music on your cruise. Direct from Beale Street in Memphis, B.B. King’s All-Star Band cooks up a rich southern heritage of classic soul and rock & roll to get you dancing.

Lincoln Centre Stage

In an exclusive partnership with the world’s leading centre for the performing arts, we proudly present Lincoln Centre Stage, showcasing outstanding musicians performing multiple programs of chamber music most evenings, as well as afternoon recitals during leisurely days at sea.

Rolling Stone Rock Room

Rock Lives Here

When you’re ready to rock, head to the Rolling Stone Rock Room, the ultimate live music venue on ship. Hear your favs and classic hits, right from Rolling Stone magazine’s top song lists.

World Stage

World Stage, the largest theatre on board is home to a variety of performances day and night. Our exclusive EXC® Talk lecture series features captivating regional stories told by local experts and narrated by your Cruise & Travel Director. In the evenings, Step One Dance Company, vocal sensation Cantaré, BBC Earth in Concert and more take the stage. Koningsdam, Nieuw Statendam and Rotterdam bring the World Stage experience to the next level by surrounding you in spectacular sight and sound with a two-story, panoramic LED screen.

Casino Action

Your Holland America Line ship’s Casino offers a wide array of gaming options. Whether you prefer slot machines or want to try your hand at blackjack or poker, our dealers and staff are available to provide complimentary instruction — and we offer many engaging tournament options. The Casino is only open at sea.

Movies Poolside

Screening nightly in the movie theatre (on select ships) are recent-release films and perennially popular classics. You can also watch movies any time in your stateroom or suite. And aboard Koningsdam, Nieuw Statendam and Rotterdam, watch your favorite stars light up the night on a giant outdoor LED movie screen by the Lido Pool.

Ocean Bar

Enjoy cocktails and ocean views while listening to live string music.

Notes

With its impressive collection of more than 130 labels, Notes, a dedicated whiskey bar on MS Nieuw Statendam, is an aficionado’s paradise.

Gallery Bar

In this unique art-themed bar, order from a menu created by Master Mixologist Dale DeGroff, a 2015 James Beard Who’s Who Inductee.

Piano Bar

Gather around and sing along as our pianist plays your favorites.

Tamarind Bar

Partake in exotic cocktails and sakétinis amid wraparound ocean views.

Lido and Seaview Bars

Sip refreshments poolside in shaded seating around the bar or delivered to your sunny chaise lounge.

Crow’s Nest

Enjoy cocktails and breathtaking sunsets in this unique lounge, which features sweeping panoramic views.

Explorer’s Lounge

Savor refined coffees, drinks and liqueurs to the sounds of Adagio, a classical ensemble.

Mix

Explore a lively mix of three specialty bars — Champagne, Martinis, and Spirits and Ales.

Holland America Shops

Enjoy a wide variety of duty-free shopping in the Signature Shops such as Merabella, a luxury jewellery boutique featuring high-end watches and pieces from noted designers.

Billboard Onboard

2 pianos – 60 Years of Chart Toppers – 100s Of Songs. Sing along, test your music trivia skills or just sit back and enjoy as the hits fill the room each night.

BBC Earth In Concert

Our partnership with BBC Earth brings their innovative and breathtaking programming to the World Stage. Award-winning soundtracks are performed live as BBC Earth’s incredible wildlife footage fills the big screen. It’s an unforgettable experience that will leave you with a new perspective on the planet.

Greenhouse Spa & Salon

During a leisurely day at sea, few places help you refresh, relax and rejuvenate like the Greenhouse Spa & Salon and Fitness Center. This heavenly retreat nurtures every aspect of your well-being with renowned spa rituals and healing touches. In the spa, pamper your skin with facial treatments featuring premium, naturally sourced ingredients. Nurture your body, too, with massage treatments employing time-honored, hands-on massage techniques gleaned from around the world.

On most Holland America ships the spa experience begins inside the Greenhouse Retreat, a social relaxation center. Lie on a heated tiled lounger or immerse yourself in the hydropool filled with calming ocean water heated to body temperature. The warm — not hot — temperature of the hydropool allows you to stay immersed and enjoy the benefits of the jets longer than a traditional hot tub.

Step into one of the mild saunas or steam grottos to warm yourself to the core and enjoy a DIY exfoliating scrub to get your skin super-soft for the next port. Day and full-cruise passes to the Greenhouse Retreat are available.

Hair & Nail Services

Open your mind to the creativity of our international stylists and leave the salon today with a hairstyle that will put a bounce in your step and your locks!

Treatment Rooms

Relaxing treatment rooms offer breathtaking views where guests can enjoy exotic skin, body, and hair treatments ranging from hot stone massages and pedicures to hair styling and facials.

Fitness Centre

Stop by the professionally staffed Fitness Center equipped with the latest cardio and weight machines. Try one of our classes on indoor cycling, Pilates and more or work out at your own pace. You can also head out for fresh air and exercise on deck, where you’ll find basketball and volleyball courts, and two refreshing pools (available on select ships). Some classes may have a nominal fee.

Pickleball At Sea

Play the fastest-growing sport in the U.S. with Holland America Line, the exclusive cruise line partner of the Professional Pickleball Association. All our cruise ships feature pickleball courts with amazing top-deck views. The equipment and courts are available for a match anytime, so long as the weather allows. Frequent pickler? Join a pickleball tournament at sea and put your dink shot to the test. Hesitant amateur? Learn the basics at complimentary beginner’s lessons, starting in spring 2023. Commemorative starter kits will soon be available in our retail shops — purchase as gifts for avid players or as souvenirs, so that you can always look back on your pickleball cruise memories.

Explorations Central

Explorations Central™ (EXC®), Holland America Line’s exclusive destination programming, is designed to deepen your understanding of the places you visit. It’s indispensable travel resources and opportunities to engage with experts and local insiders, make exploring each port of call more vivid and meaningful. Enjoy the programs listed below and visit our Explorations Central discovery centre on board. 

EXC Talks
Get an insider’s perspective at these informative onboard talks. In select regions, EXC Talks feature multimedia presentations that bring each destination to life with captivating storytelling and expert commentary.

EXC Culture
Start your immersion in a destination’s culture and history before you even step on shore, with help from local experts, artists and performers.

EXC Nature
Study the natural world in all its beauty and complexity—from landscapes carved over millennia to animals that have made amazing adaptations to their environments.^

EXC Photography
Learn to capture your most memorable travel moments with expert photography instruction and unique opportunities to use your newfound skills in port.^

EXC Port To Table
Food is the gateway to understanding a culture. Delve into each region’s culinary traditions through onboard cooking demonstrations, and food and wine tastings (fleet wide Jan. 1, 2020).

Unique Shore Excursions

Choose from our award-winning shore excursions and immerse yourself in authentic, engaging travel experiences—easily, comfortably and conveniently.

BLEND

Wine connoisseurs and novices alike can experience the art of winemaking at BLEND by Chateau Ste. Michelle, Washington State’s oldest and most acclaimed winery, the intimate venue will enable guests to blend their own wine and enjoy it at dinner or in the privacy of their stateroom.

The first of its kind for Holland America Line and the only purpose-built wine-blending venue at sea, BLEND has a tasting table that accommodates 10 guests who can create their own blend from a selection of five barrels of single-vineyard red wine. In addition to participating in the blending process, guests also will learn about wine from the ship’s wine expert, who leads the blending session.

Food & Beverage Aficionado Cruises

Are you passionate about cuisine? Enjoy wine-tastings? Love a well-crafted cocktail? On select Holland America Line cruises, meet, mingle and learn from one of our world-class Culinary Council® chefs.

Wine Experts Cruises

Wine lovers, take note: on select Holland America Line cruises, expand your oenological horizons with wine-tastings, a Pinnacle Grill dinner and insights from a Chateau Ste. Michelle vinologist.

BBC Earth Experiences

We have partnered with BBC Earth to bring you unforgettable new ways to experience the world’s natural wonders. Through the innovative and breathtaking programming, guests will be taken closer to the ocean and the natural world through groundbreaking concerts and films.

Planet Earth II In Concert

Experience sensational footage from the natural world and get closer to the animals, landscapes and wildlife dramas on our planet than ever before. With a stunning score by award winning musicians Hans Zimmer, Jacob Shea and Jasha Klebe.

Alaska In Concert

Celebrate Alaska, one of the last great wildernesses. With footage from the TV series, Wild Alaska, audiences will enjoy the Alaskan seasons and will see this place is as unforgiving as it is beautiful. Music by world leading composer Timo Baker.

Inside Earth

Inside Earth is a series of films that provide insight into how the BBC’s extraordinary content is captured. Each episode includes stories from different television series and locations.

Blue Planet II: Underwater Adventure

A 25 minute film experience based on BBC Earth’s multi-award winning Blue Planet II television series. This film will take you on a breath-taking submarine journey of our vast oceans.

BBC Earth Experiences is brought to you by BBC Studios and licensed by Holland America Line

The BBC is a trademark of the British Broadcasting Corporation and is used under license. BBC logo © 1996

Port To Table

Each voyage brings a guest chef on board to guide you through the culinary traditions of your destinations. Try local flavors at a food & wine tasting, add a new recipe to your repertoire at a live cooking demonstration or indulge your senses at a fine dining event.

For those looking to continue their epicurean immersion on shore, guest chefs lead select shore excursions*, exploring local cuisines while sharing their gastronomic expertise in the field.

*Shore excursions and fine dining events require an additional cost.

Explore On Board

Savor the region through cooking demonstrations and tastings on board. Learn to make Malaysian roti with curried chicken. Discover which wines pair well with coconut. Enjoy a lavish feast featuring the cuisine of Western Australia.

Explore On Shore

Take a culinary tour with the guidance of a chef’s palate. Shop for French pastries in one of Tahiti’s open-air markets. Scour the Thai countryside for the perfect pad Thai. Compare world-class rieslings at a Tasmanian winery.

EXC Culture

Join us for entertaining performances that reflect the cultures and traditions of the destinations you visit. From elaborate stage shows highlighting Tahitian tribal drumming and dance to contemporary Polynesian love songs performed in an intimate venue, our cultural performances capture the authentic spirit of the region.

O, The Oprah Magazine Partnership

Holland America Line has partnered with O, The Oprah Magazine to combine the eye-opening, life-changing wonder of travel with the soul-expanding content found in every issue of the magazine. Our award winning program gives guests the opportunity to enjoy O-inspired onboard programs and to live life to the fullest.

Oprah, Godmother Of Nieuw Statendam

Philanthropist, film star, TV icon and founder and editorial director of Oprah Magazine – Oprah Winfrey can now add godmother to her many titles. We are honored to announce Ms. Winfrey as godmother of Nieuw Statendam.

O-Inspired Programming

Experience the power of carefully curated O, The Oprah Magazine-inspired programming featuring a series of uplifting complimentary activities to energize and inspire you. These engaging programs were developed by the magazine’s editors and rooted in O’s Live Your Best Life mission.

Just Breathe

Start the day with meaningful meditation, daily intentions to experience the benefits of movement, all inspired by O, The Oprah Magazine’s dedication to living your best life. Yoga mats supplied.

O’s Reading Room

O’s Reading Room is featured on Holland America Line ships worldwide. We are reading food writer and restaurant critic, Ruth Reichl’s, newest memoir Save Me the Plums which chronicles her groundbreaking tenure as editor in chief of Gourmet.

Other O Content

Select items from “Oprah’s Favorite Things” are available for purchase on board. Inspirational videos are featured on TVs from O’s creative Director Adam Glassman and Beauty Director Brian Underwood.

Disabled Facilities

Guests who are Deaf or Hard of Hearing

To help maximise the cruise experience for guests who are deaf or hard of hearing, Holland America Line has made the following items available:

• Stateroom kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
• Stateroom televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
• Telephones with amplified sound for staterooms.
• Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
• Written safety information and a copy of the lifeboat drill safety speech.

Guests who are Blind or have Low Vision

To help maximise the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available:

• Screen reader computer software in the Explorations Café that allows guests to navigate the web by listening to the text.
• Downloadable daily activities, news, and menus for guests with laptops with screen reader programs. These items may also be downloaded to the screen reader-enabled computer in the Explorations Café.
• With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual Lido Market.
• A familiarisation tour of the vessel upon arrival.

Cruising for Children with Special Needs

At Holland America Line we do not discriminate against individuals on the basis of disability. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child’s specific needs are so we may properly evaluate and determine the best and safest way to meet the child’s needs. We encourage families to contact our Guest Accessibility Department prior to their cruise, to evaluate and determine what the child’s specific needs will be and how best to accommodate those needs. Club HAL is unable to accommodate children requiring one-on-one care into programming. Special needs participants who meet eligibility requirements and require one-on-one care must have a parent or guardian present.

Personal Mobility Equipment

For the safety of all guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria:

• Width: 23″ maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23″ or less
• Weight: 100 lbs. maximum without battery
• Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only

They recognise that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact the Access & Compliance Department so that you can discuss your requirements.

Special Dietary Requirements

For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. For guests with life-threatening food allergies, we ask that guests provide detailed information to our Guest Accessibility Department by completing a Special Requirements Information (SRI) Form. Guests should indicate on this form which foods may potentially cause a severe reaction.

Guests with a variety of severe food allergies sail with Holland America Line regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. As such, Holland America Line cannot guarantee that a guest will not come in contact with those items. Although our Guest Accessibility Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs.

Age Restrictions

Guests under 21 years of age must be accompanied by a parent, guardian or chaperone that is at least 21 years old; one adult chaperone is required for every five people under the age of 21. Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.

Guests must be 21 years of age or over to purchase or consume alcohol onboard. For voyages that depart from and return to Australia and/or New Zealand, Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older. For Voyages that depart from and return to Japan, this policy applies to guests 20 years and older.

Minors under the age of 18 traveling to foreign countries must be accompanied by both parents or have a notarised letter of consent signed by the parent(s) not traveling. If the other parent is deceased or the child has only one legal parent, a notarised statement must be obtained as proof.

All minors under the age of 18 must travel with all proper identification documents in addition to the signed letter of authorisation. Minors who are U.S. citizens should have an original, photocopy or certified original of their government-issued birth certificate or another form of proof of citizenship. Children 16 or older are also required to have a photo ID. If traveling outside of the Western Hemisphere, a passport is required for guests of any age. Your travel advisor can provide additional information about this requirement.

Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. These often include requiring documentary evidence of relationship and permission for the child’s travel from the parent(s) or legal guardian if not present. Having such documentation on hand, even if not required, may facilitate entry or departure. For specific information regarding the country to which you are traveling, please visit U.S. State Department website for country-by-country information.

Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. As such, minors may not be left unsupervised on board the ship. Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. A parent or legal guardian MUST accompany all children under the age of 18 on all tours for safety and liability reasons. For activities and programs for children age 3-17, please refer to the CLUB HAL YOUTH PROGRAM section.

Minors Going Ashore

Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. If you want to permit a minor traveling with you to go ashore without an adult companion, please discuss this in advance with the ship’s Security Officer so that they can make a notation of this in our gangway control system software. Absent this approval, our security personnel will generally prohibit minors from leaving the ship without an adult companion although we cannot provide absolute assurances in this regard. It is ultimately the responsibility of parents and guardians to ensure that minors traveling with them act in accordance with their instructions.

Dress Code

Q: Is there a Dress Code?

A: Yes. Shirts/cover-ups and footwear are always required indoors. We also have several levels of suggested attire in the evenings

• When suggested attire is Casual smart casual attire is appropriate. Shorts, pool/beachwear, distressed jeans and men’s tank tops are best left to the daytime and are not permitted in table service restaurants.
• When suggested attire is Dressy we take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets.

Q: Why the change from “Gala Attire” To “Dressy”?

A: To many, the term Gala was either confusing or misleading, implying a specific type of dress (black tie or tuxedo) which has never been a requirement. We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable.

Q: What about ladies’ dressy attire?

A: Dressy attire is appropriate. Dresses, skirts, and slacks are all acceptable.

Q: Are a jacket and tie required for men?

A: A jacket and tie is the preferred attire in all fine dining restaurants on Dressy nights, though this is not required. Guests without a jacket and tie have always been allowed in fine dining restaurants, so this is not a policy change.

Q: Are jeans allowed?

A: Jeans without holes, tears or embroidery are welcome on most evenings in all restaurants, but on Dressy nights jeans are only allowed in casual dining restaurants.

Q: Can I wear shorts in the main dining room?

A: Not at dinner. The dining room is considered a fine dining restaurant and shorts are not permitted.

Q: Is the dress code the same on Grand Voyages?

A: Yes. The policy applies to all Holland America Line voyages. On Grand Voyages we also add an occasional Formal night where suits and dresses are recommended.

Smoking and E-Cigarette Policy

For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. No smoking of any kind will be permitted on any stateroom verandah.

Designated Smoking Areas

Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam

• Sea View Bar area
• Oak Room (Noordam only, including cigar and pipe smoking)

Koningsdam, Nieuw Statendam, Rotterdam

• Sea View Bar area
• Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands

Volendam, Zaandam

• Sea View Bar area
• Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands
• Sports Deck, outside Crow’s Nest

Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed.

Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas.

Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations.

Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible.

Alcohol Policy

Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows:

Guests 21 years and older may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Limitations apply. Wine brought in quantities deemed to be excessive by the vessel or security will be refused.

Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person).

For voyage that depart from and return to Australia and/or New Zealand, this policy applies to guests 18 years and older. For voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older, and for voyages which depart from and return to Japan, this policy applies to guests 20 years and older.

Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Plastic water bottles are not allowed. However, an allowance of six litres, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 litre in volume or less) of water are allowed per stateroom. Any amount in excess of this allowance will be not be allowed onboard. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Guests will be asked to discard open beverages in plastic containers prior to boarding.

All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. You agree to surrender alcoholic beverages that are purchased duty free from the ship’s gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Limitations apply. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel.

An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Local Sales Taxes Applied where required.

Buying Tobacco & Alcohol

• A traveller may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. U.S. residents on State Department-licensed travel to Cuba may no longer bring cigars or other goods back with them from their visit. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Cigarettes may also be subject to a tax imposed by state and local authorities. Bidis – essentially flavoured cigarettes – are not generally permitted entry.
• Generally, one litre of alcohol per person may be entered into the U.S. duty-free by travellers who are 21 or older, although travellers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Additional quantities may be entered, although they will be subject to duty and IRS taxes.

Revised Policy effective June 1st, 2021

Wheelchair Accessible Room

Our vessels have specially designed staterooms for guests who require mobility assistive features. If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact manoeuvrability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to manoeuvre into and out of the stateroom. Note: For safety reasons, these mobility devices must be stored and charged in the guests’ staterooms. There are three types of accessible staterooms on our vessels.

Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.

Fully Accessible – Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds.

Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide some accessible features.

Fully Accessible and Fully Accessible Single Side Approach bathrooms in guest staterooms will provide one of three types of bathing facilities: roll-in shower, transfer shower, or accessible bathtub.

Roll-in Showers provide the turning space necessary for a wheelchair to manoeuvre within the showering area.

Transfer Showers provide the manoeuvring clearance alongside a shower stall to allow for transferring to the shower bench from a wheelchair.

Accessible Bathtubs provide the manoeuvring clearance alongside a bathtub to allow for transferring to a seat in the bathtub from a wheelchair.

Details regarding accessible rooms on each ship can be found on each ship’s Deck Plan.

Internet/Wi-Fi Access

Internet Access

Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland America Line fleet, either by accessing our wireless network or utilising the workstations located in the Explorations Café. Internet Plans vary in price to accommodate individual needs and are interchangeable between the workstations in the Explorations Café and your wireless device.

Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections.

Wireless Internet Service

Each Holland America Line vessel offers wireless access throughout the ship. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board.

Connect:

1. Put your device in airplane mode.
2. Turn Wi-Fi “on” and connect to your ship’s network.
3. Open your web browser and type “Login.com”.
4. Within Holland America Line Navigator™, choose “Connect to Paid Internet” from the selection options.

Available Internet Packages:

• Surf (most popular): $24.99. (Surf your favourite sites including e-mail, news, sports and more. May not allow for audio/video calling and streaming.)
• Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. Supports audio/video calling and streaming where coverage allows.)

Keep in Mind:

• Satellite transmissions are inherently slower than shore-side connections.
• You’ll find a select number of free sites under “Complimentary Browsing.”
• For more information please see the Frequently Asked Questions or one of our Guest Relations team members.
• Each package comes with a daily volume of data for a superior experience. Volumes vary by package and subject to change. For a current listing of the daily volume soft caps, see the Internet Plan Selection page.

Powered by The New York Times

The Explorations Café, powered by The New York Times offers a comfortable, coffee house environment where you can purchase and connect to the internet using provided workstations or by using your own wireless internet device, such as a laptop computer, iPad or mobile phone.

AT&T Mobile Packages

Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Choose from options for calling only, calling and messaging or calling, messaging and data.

Mobile Phone Service

Holland America, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number.

The Wireless Maritime Service system is available for use when the ship is in international waters. When user’s phones pick the shipboard signal, their phone will usually display “cellular at sea”, “Ship Roam”or “901-18”. Depending on the handset and the carrier the user may be required to select “Roam” on the handset.

For questions about your service or about billing, please contact your home network customer service.

Webcams

Holland America Line does not publish webcam information online.

Service Animals

Holland America Line only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact our Guest Accessibility Department.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunisations for your service animal are the U.S. Department of Agriculture’s website, local customs offices in the specific ports, and from your service animal’s veterinarian. All documentation and immunisation requirements are established by government authorities and not by Holland America Line. Should you need assistance in locating this information, please contact our Guest Accessibility Department.

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to our Guest Accessibility Department prior to your departure. We also recommend that you carry the immunisation records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time.

Important Information for Service Animals on Australian Cruises

The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under ‘biosecurity control’. As a company, we are incredibly disappointed with the Department’s new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. Should you have further questions please contact our Guest Accessibility Department via email at GuestAccessibility@HollandAmerica.com.

Drinks Package

Onboard, Holland America Line offers a variety of beverage packages and cards for purchase as gifts or personal use. Guests can purchase individual items, multi-day wine packages or an array of convenient beverage cards (for alcoholic, non-alcoholic or soda fountain beverages). Try one of our drink packages which offer great value and a convenient way to enhance your cruise experience.

ELITE PACKAGE

Only $59.95 per guest/per day*

Enjoy all the benefits from our Quench and Signature Packages and more! With the Elite Beverage Package you can enjoy all drinks menu priced $15 and under including Dale DeGroff’s Original Cocktails!

SIGNATURE PACKAGE

Only $54.95 per guest/per day*

Our Signature package includes everything from our Quench Package along with your favoUrite premium beers, spirits, cocktails, and wines by the glass priced $11 and under.

QUENCH PACKAGE (NON-ALCOHOLIC)

Only $17.95 per guest/per day*

Quench your thirst with our nonalcoholic package which includes an unlimited variety of premium coffees such as espresso and cappuccino, juices, Coca-Cola™ products, our signature mocktails, Red Bull, and bottled waters 500ml and under.

COCA-COLA™ PACKAGE

Only $8.00 per guest/per day*

The Coca-Cola™ Package includes unlimited fountain sodas for $8.00 per person, per day. On the Koningsdam and Nieuw Statendam this package also includes the Coca-Cola™ Freestyle program with more than 100 unique Coca-Cola™ flavors available.

* Prices are per person per day. Please see your server or bartender for a full list of items included in each package.

An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Local Sales Taxes Applied where required.

All adults of legal drinking age for the respective itinerary that are booked in the same stateroom must also purchase the package.

The Elite package has a daily limit of 15 alcoholic beverages with a menu price of $15 or less. Unlimited non-alcoholic beverage.

The Signature package has a daily limit of 15 alcoholic or non-alcoholic drinks with a menu price of $11 or less.

The Quench Beverage Package is limited to 15 non-alcoholic drinks daily.

The packages exclude purchases made in the Mini Bar, Honor Bar, Chocolate Seduction, In-Room Dining, beverages purchased on Half Moon Cay and any self-service draft beer. Freestyle Coca-Cola is currently only available on the Koningsdam and Nieuw Statendam.

Packages are non-transferrable and non-refundable. No sharing is permitted.

Participants may order only one drink at a time and must be of the legal drinking age for the respective itinerary.

Beverage Management reserves the right to revoke the package if misused. Beverage Management reserves the right to refuse service for any reason, including refusing service of alcoholic beverages to intoxicated guests.

You can also order Beverage Packages, Champagne and other onboard gifts for any guest booked on a Holland America Line cruise.

Other Details

Children: Kids allowed

Childrens Facilities: Available

Smoking: Some

Gratuities: Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience.  The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. The charges are subject to change without notice. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Local sales taxes are applied where required.

Wheelchair Cabins: 27 available