Borealis

Aurora & Borealis Restaurants

At the heart of the dining experience on board Borealis are Aurora & Borealis, the ship’s elegant and spacious two-tiered main restaurants.

At these venues, delicious five-course, á la carte menus of dishes expertly created, prepared and cooked by our team of chefs are served every evening, whilst dedicated, attentive waiters take care of you. Menus are updated daily and include everything from steaks and seafood to freshly-made soups, pasta and salads. Plus, there are beautiful homemade breads, made overnight in our on board bakery, to enjoy too.

You could opt for flexible dining during your time on Borealis, which allows you the freedom to dine at these venues at any time in the evening, or choose to dine at the same time allocated to you for each evening on your cruise.

Indian Ocean Room

For a more intimate dining experience, guests can book a table at Borealis’ Indian Ocean Room and enjoy the same five-course á la carte menu of delicious dishes served in the ship’s main, two-tiered restaurants, but in a smaller, Indian Ocean-themed venue.

This welcoming and cosy, yet spacious and comfortable venue is a wonderful place in which to indulge with sumptuous dinners, as well as tasty breakfasts and lunches, whilst enjoying ocean views through the large picture windows and the company of loved ones, friends or perhaps a few fellow guests. 

The Poolside Café

The Poolside Café, situated close to the swimming pool and Jacuzzis on Lido Deck 8, provides you with a relaxed, al fresco dining experience to enjoy during your days on board.

You’ll find there are plenty of delicious, tempting dishes on offer; perhaps tuck into a perfectly cooked burger or fish and chips, or something a light such as a Caesar salad or a ploughman’s plate.

The View

With no formal dress code or set tables, a light, open and welcoming feel and beautiful views of the ocean provided by its large windows, Borealis’ The View restaurant is the perfect venue for relaxed, buffet-style dining.

The View is open throughout the day, so whether you’re preparing for, or returning from, a busy day ashore, or enjoying a day at sea, you can come and go as it suits you and eat whatever takes your fancy. Delicious breakfasts, lunches, afternoon teas and dinners are laid out as the most generous buffet and served to you by our crew. And, when you are feeling peckish in the late evenings, you’ll find The View is open for a delicious late night buffet and bedtime snacks too.

Colours and Tastes

Colours & Tastes restaurant offers modern Asian Fusion dishes which are a real talking point on board Borealis.

Book a table and experience a real flavour of Asia in our colourful yet intimate restaurant, where the mood is cheerful, and the food offers a stimulating set of new taste experiences.

Our talented chefs offer classic dishes and unique delicacies from Japanese, Thai, Chinese and Fillipino cuisines, including spiced grilled meats, seafood, dim sum and sushi.

Delicious food, prepared with the finest ingredients, and our knowledgeable waiting team, all help to create wonderful memories that will leave you surprised, delighted and coming back again!

Booking ahead is highly recommended at our speciality dining venues and this can be done using the pre-book button in your ‘My Cruises’ account from 13 weeks before and up to 1 day prior to departure. Please note, there is a £10 per person supplement for this dining option, speciality dining booked on board is chargeable at £15 per person.

Vasco

Vasco (named after the famous explorer Vasco Da Gama who was the first European to reach India by sea) offers a fresh and modern take on Indian food.

The menu has been inspired by our chefs from Goa and focuses on the unique culinary traditions of that area – a place where the tastes of Europe first met the tropical warmth and spices of western India.

Here you can enjoy delicious sea-food, spiced curries and grilled meats, all cooked fresh and to authentic recipes by our Goan chefs.

The bright colours and feel of the restaurant have also been inspired by the warmth and richness of the Goan tradition.

Booking ahead is highly recommended at our speciality dining venues and this can be done using the pre-book button in your ‘My Cruises’ account from 13 weeks before and up to 1 day prior to departure. Please note, there is a £10 per person supplement for this dining option, speciality dining booked on board is chargeable at £15 per person.

Afternoon Tea

Each day complimentary afternoon tea is served, with sandwiches, scones and cakes, along with fresh tea and coffee, always a popular choice.

During sea days guests can book a very select experience: Traditional Premium Afternoon Tea*. Enjoy beautiful views from the stylish The Observatory Lounge, with musical accompaniment from our on board pianist and the careful attention of white-gloved waiters.

Your choice from a selection of premium teas by Rare Tea Company is served in porcelain teapots, along with elegant finger sandwiches, pastries and warm scones with jam and clotted cream – all for only £11.99 per person*.

*Chargeable to your on board account.

Afternoon tea is bookable 8 weeks in advance via your My Cruises account or alternatively whilst on board.

Room Service

All rooms and Suites have tea and coffee making facilities as standard, so you can enjoy a pick-me-up first thing, and a relaxing drink at the end of the day. For those times when you’d like something more while you’re in your home-from-home at sea you can also order room service up until 11pm every day.

Continental breakfast can be ordered in advance for delivery at your preferred time, while snacks are available from 10am onwards. Should you prefer not to head to the restaurants, short lunch and dinner menus are also available. Whatever the time of day, you’ll never be hungry on a Fred. Olsen cruise.

The Auditorium

Providing alternative entertainment to the shows, lectures and talks enjoyed in the main Neptune Lounge, the spacious, stylish and comfortable Auditorium offers a unique and memorable experience.

The venue has been specially-designed to host a range of exciting, educational and interactive events and occasions, from cooking demonstrations and guest appearances, to presentations and cinema evenings.

The Bolette Card Room

Featuring plenty of card tables and comfortable chairs, the Bolette Card Room provides guests with a quiet, relaxing space to enjoy a competitive hand or two, or simply a bit of fun, perhaps with a delicious coffee or tea from the nearby Bookmark Café.

Bridge is always a popular pursuit on board, so you’re sure to find players up for a challenge. On some cruises, Bridge tuition is on offer to help you develop your skills.

Boutique Shopping

The shops on board Borealis offer everything you may want or need during your time on board, whether you’re treating yourself or a loved on to a holiday gift or simply need some basic essentials.

Visit the Boutique Shop for designer handbags, perfumes and much more at fantastic Duty Free prices, or perhaps to pick from the range of casual clothing and evening wear if you need a new outfit; and bring home something special from the Jewellery Shop. At the Port Shop, you’ll find everything from sun cream, shampoo and toothpaste to books and tasty snacks too. 

The Flower Shop

Add a touch of floral colour and fragrance to your cabin, or perhaps treat someone special, with a delightful bouquet from the Flower Shop, available on Borealis.

With a choice of both stunning year-round and seasonal flowers, create a personalised bouquet to suit your style, or simply select from the beautifully crafted ready-made arrangements. You also have the opportunity to select single stems to provide the finishing touch to your Formal Night.

Photo Gallery

Throughout your time on board, our expert photographers will be on hand to capture some of the most magical and memorable experiences enjoyed during your cruise holiday.

At the Photo Gallery, our friendly team will be ready to help you view your photos and purchase your favourites – whether you choose to take home individual shots or a photo package. 

Neptune Lounge & Balcony

When the lights go down at the Neptune Lounge and you settle in for the evening at Borealis’ elegant, two-tiered entertainment venue, you’re in for an entertainment extravaganza of live shows ranging from music and cabaret to quick-fire comedy and much more.

There is plenty of comfortable seating in this spacious venue, with unspoilt views of the grand stage to be enjoyed from every vantage point – including the upper-tier Neptune Balcony – with a glass of your favourite tipple in hand.

The lounge is also used for daytime lectures and events, as well as Captain’s Welcome and Farewell parties.

The Observatory

The tranquil atmosphere and elegance of The Observatory makes it the perfect venue for pre-dinner cocktails and evening drinks, accompanied by our resident Pianist. With panoramic windows, this is also the perfect spot for scenic cruising when the weather is not being kind.

This stylish venue is also where we host our premium Traditional Afternoon Tea service, which offers a selection of delicious sandwiches, cakes, pastries and scones to be enjoyed with top quality teas and unforgettable scenic views.

Afternoon tea can be pre booked 8 weeks before departure, via your My Cruises account.

The Bookmark Café and Lounge

The Bookmark Café is the perfect spot to relax and and enjoy your choice of speciality coffee or tea. Perhaps an Earl Grey or delicious latte in the morning, or a luxury hot chocolate with all the trimmings after a busy day ashore; accompanied by a mouth-watering selection of handmade chocolates and freshly baked cakes and treats.

To make your coffee or tea selection for your cruise even easier, pre-book your Bookmark Bestseller card, and it will be added to your cabin account when you arrive on board, all ready for use immediately. With 7 hot drinks for you to enjoy, and a bag of milk or mixed truffles too, why not treat someone special and arrange a Bookmark Bestseller card for their cruise?

You can pre book your Bookmark Bestseller card 8 weeks before departure, via your My Cruises account.

Morning Light Pub & Lounge

Named after a four masted ship which the Olsen family bought back in 1892, this space has been designed to make you feel comfortable and relaxed while you enjoy your cruise. You will find live music and an extensive range of drinks and cocktails.

Ocean Bar

The inviting, spacious and sociable Ocean Bar is situated close to the Neptune Balcony on Lounge Deck 5, and so is the perfect place in which to enjoy a drink or two before taking in the evening show.

It is a great post-show venue too; the Ocean Bar really comes to life in late evening when the resident band or DJ provides the music, and invites you to the floor to dance into night.

Piano Bar

During a cruise, and especially during time at sea, there are not many better ways to relax and enjoy your time on board than to simply sit back and listen to the restful sounds of music played by a talented pianist.

At the Piano Bar, you can do exactly that. Perhaps take a seat before dinner and settle into your evening with a cocktail, or visit this stylish, spacious venue after the evening show to wind down.

The Oriental Tea Room

Elegant and opulent, with its exotic décor and stylish furnishings, and offering a menu of finest quality teas and herbal infusions, The Oriental Tea Room provides guests with an authentic Far Eastern experience.

Enjoy a selection of oolong, black, green and white teas from China, Japan and Taiwan, as well as a few favourite blends from back home, such as Earl Grey and English Chamomile. Or for something cold and refreshing, the choice of tea cocktails and delicious bottled beer, including Tiger and Tsingtao, are sure to tempt too.

Headline Acts

Alongside our resident show companies, guest performers and headline acts such as vocalists, comedians and magicians are also on hand to showcase their talents and entertain with very special performances in our Neptune Lounges.

Guests could take a seat and enjoy the sounds of classical piano over a glass of their favourite drink; dance the night away to music provided by a DJ or live singer; and much more, all in the comfort of our stylish and spacious bars and lounges.

Resident Show Company

Every evening our smaller ships come alive with the bright lights, colourful sights and wonderful sounds of live entertainment provided by the incredible singers, dancers and actors of our multi-talented resident show companies.

At the main entertainment venue on board their Fred. Olsen ship, guests can take a seat, settle in and simply enjoy extravaganzas of song, dance, music, cabaret and theatre in the company of loved ones, friends and fellow guests.

Atlantis Spa

Relax and indulge yourself in the Atlantis Spa on board Borealis, and let our expert team pamper you. With a wide range of luxurious treatments on offer, including massages, manicures, pedicures, relaxation treatments and hairdressing; you’ll leave feeling energised and revitalised.

Please see below for our full list of treatments and for advance booking.

The Atlantis Spa can be pre booked 8 weeks in advance, via your My Cruises account

Thermal Suite

Book yourself into our Thermal Suite and let time melt away.

Our Thermal Suite is a relaxation centre with the ambience of a Turkish bath. Our steam rooms are filled with aromatherapy vapours which are the perfect way to unwind and de-stress, while our heated ceramic relaxation beds are designed to match the curvature of your spine and melt away muscle tension.

Our mineral bath, heated to body temperature, gently embraces you with warmth to alleviate sore joints and soothe away your aches, providing wonderful relief for tired muscles. This is the perfect experience for poor circulation and just right after a long day exploring ashore.

Fitness Centre

If you enjoy working out, our fully equipped Fitness Centres have a wide selection of running machines, cross trainers, bikes and weights available.

Across our fleet of ships, we also run a variety of complimentary yoga, aerobics and Pilates classes here which are suitable for everyone from beginners to regular gym-goers.

Treat yourself to Personal Training sessions with our fully qualified, friendly trainers, where you can receive a one-to-one programme tailored just to you; or discover your body composition with our analysis programme, or Food Detective™ test, which can give you the blueprint for improving your health (chargeable to your on board account).

Swimming Pool & Jacuzzis

Whether you’re needing to cool down after a few hours of sunbathing, or like to keep fit by swimming a few lengths, Borealis’ all-weather pool is perfect for taking a dip – no matter where you are in the world, or docked in a destination or sailing across the ocean.

Surrounded by open deck space and plenty of loungers, by the pool is the ideal spot for soaking up the sunshine, and The Poolside Café is always close by so you don’t have to move too far to find a bite to eat or something to drink. For blissful relaxation, head for the Jacuzzi and let the warm, bubbling water soak any cares away. 

The Olsen Art Studio

The Olsen Art Studio on board Borealis is a peaceful, light and airy space filled with arts and crafts materials for guests to use on a variety of projects – and really bringing to life the Olsen family’s appreciation of art.

It’s a place for those guests who love to paint or draw at home and would like to refine their skills whilst at sea. And it’s a place for those guests who perhaps used to enjoy art many years ago, and have been looking for the opportunity to take it up again.

The studio will host classes and activities guided by different instructors, and also providing an open space for guests to visit and work on their personal arts and craft projects.

Guest Speakers

We’re often joined on board our ships by port experts and guest speakers to talk our guests through a range of subjects and topics, such as history, geography, aviation, wine tasting and foods of the world.

On all cruises our informative Port Talks will be available for our guests to enjoy in preparation for arrival into each port. Our knowledgable lecturers share information to help guests make the most of their time ashore, while on some sailings, there are lectures that delve deeper into specific destinations on the itinerary too.

Cookery Demonstrations

On board Bolette and Borealis, our expert chefs and teams from the Galley host cooking demonstrations to showcase their culinary craft and provide a taste of the skill and passion that goes into every meal served at our dining venues.

Guests can take a seat at the spacious Auditorium to watch, listen and learn how to make some of their favourite Fred. Olsen dishes, as the chefs take them through each step of their creation, from preparation to plate.

Dance Classes

For many of our guests, the time spent on the dance-floor is one of the highlights of their days on board our smaller ships. So its no wonder that our Dance Classes – hosted by our wonderful Entertainment teams – always prove popular.Show less

Our instructors teach a variety of dancing styles, from line dancing to ballroom and sequence dancing, helping guests to learn and perfect their steps and moves before they head for their ship’s lounges in the evening to dance the night away. 

Tasting Events

Hosted by our Sommeliers, Tasting Sessions* on board our smaller ships offer a fascinating insight into the production processes, scents and flavours of some of the world’s finest tipples.Show less

The Tasting Sessions on your cruise could include opportunities to sample everything from delicious wines and Champagne to whiskey and a range of spirits, while occasionally our experts will also teach you the art of pairing food and drink to create combinations that perfectly blend the nuances of their flavour.

*To join our Tasting Sessions, there is an additional charge and this can vary on the type tastings on offer, full details can be found in your Daily Times once on board. 

Travels to Come

Unlike other cruise companies who sail the same routes year after year, we are constantly researching and hand-crafting new itineraries. On every cruise we run a programme designed to inspire travel, where you can find out about the development of our new itineraries. Don’t worry, these are not sales talks or “exit through the gift shop” ruses – just an opportunity for travel enthusiasts to daydream about what is yet to come.

Fred. Olsen Book Club

With ample time and space to relax, many of our Guests make the most of the opportunity to get stuck in to a good book during your cruise holiday. This is why to enhance reading enrichment further, we have introduced the Fred. Olsen Book Club on selected sailings, a chance to talk all things ‘bookish’ with like-minded people. Hosted by the Entertainment Managers and their Team, the Book Club provides a welcoming, social space in which you can openly and informally discuss thoughts and views on bestselling lighter reads, crime-thrillers and traditional or contemporary classics.

With ample time and space to relax, many of our Guests make the most of the opportunity to get stuck in to a good book during a cruise holiday on board one of Fred. Olsen’s smaller, friendlier ships. This is why to enhance reading enrichment further, we have introduced the Fred. Olsen Book Club on selected sailings, a chance to talk all things ‘bookish’ with like-minded people.

Hosted by the Entertainment Managers and their Team, the Book Club provides a welcoming, social space in which you can openly and informally discuss thoughts and views on bestselling lighter reads, crime-thrillers and traditional or contemporary classics. Specific categories and titles to discuss at the Book Club on each cruise are chosen in advance and listed below, allowing you time to purchase and read the books before you set sail. These books will also be available from your ship’s Port Shop, should you wish to wait until you’re on board to join in the fun.

So, if you love a good book while discovering the world with Fred. Olsen, what better way to indulge your passion than joining your friends and fellow guests at the Book Club?

We look forward to welcoming you!

The Earth Room

Found on both sister ships, The Earth Room is a dedicated space for those who are inspired by our incredible planet. Located just along from The Bookmark Café, The Earth Room features a unique collection of rare and specialist books personally curated by Fred. Olsen, along with digital literature to read and videos to watch. The space is perfect for small group meetings, gatherings and topical discussions, whether you are a climate enthusiast or just keen to learn more.

Dress Code

Packing for your cruise holiday with Fred. Olsen is simple. The dress code is designed to ensure you feel relaxed and comfortable during your days and evenings on board, as well as your time ashore. This handy guide will help you decide what to pack for your cruise holiday.

DAYWEAR

On Board: Whether enjoying the sea views from the deck, or participating in the many activities available, we want you to feel at ease. Casual wear is perfectly acceptable for your days on board with many guests opting for shorts and a T-shirt or polo shirt while cruising in sunny climes, and a pair of light-weight trousers and a sweater or jacket for cooler daytime temperatures.

Whilst on deck, bathing suits are a must to ensure you can make the most of the pools and Jacuzzis on board. A pair of flip flops or sandals are advisable as the decks can sometimes get very warm (please take care, as the decks can be slippery too). A T-shirt and casual shorts is often preferred for lounging by the pool. Don’t forget your hat, sunglasses and sun cream, as the sun can be a lot stronger at sea.

Ashore: The weather can vary greatly depending on your destination and the time of year you cruise. For warm weather destinations like the Canaries, Mediterranean and the Caribbean, typical summertime wear such as T-shirts, shorts or swimwear are fine. For Shore Tours that include visits to churches, museums or cathedrals, it is advisable to dress a little more conservatively.

For cruises to cooler destinations, a pair of trousers, a jumper or jacket and a raincoat are recommended, as the weather can be changeable.

Whichever type of cruise you choose to embark on, a pair of comfortable walking shoes is strongly recommended to explore some of the fabulous destinations you will be visiting in comfort.

EVENING WEAR

Evening wear is simple on a Fred. Olsen cruise; most evenings are Smart Casual with a Formal Night or two providing the chance to dress up. And just to add some fun to the cruise, there may also be some optional Theme Nights on longer sailings.

Smart Casual Evenings: Most evenings on board have a smart casual dress code. Dresses and skirts or a pair of trousers, chinos or dark jeans, coupled with a polo shirt, shirt or blouse. Some guests opt to wear a jacket and tie too, but the choice is yours.

Formal Evenings: Cruises of six nights or longer will have at least one Formal Evening – this is your chance to ‘dress to impress’ and add glitz and glamour to your dining experience.

Most men opt to wear either a dinner jacket, or dark suit and tie. Ladies are often seen looking fabulous in anything from a cocktail-style dress to a full-length ball gown or evening suit.

Casual Buffet Dining: On any evening, you have the option to dine in our buffet restaurant. While we request that guests dress appropriately – avoiding swimwear and loungewear – this option offers a casual dress code for a more relaxed dining experience at a time that suits you.

FORMAL NIGHTS 

Depending on the length of your cruise holiday there will be one or more formal evenings whilst you are on board. This is your chance to ‘dress to impress’ and add glitz and glamour to your dining experience.

Most men opt to wear either a dinner jacket, or dark suit and tie. Ladies are often seen looking fabulous in anything from a cocktail-style dress to a full-length ball gown.

All Fred. Olsen cruise ships feature a casual dining experience for those guests who do not wish to join the formal evenings. Dress code for these restaurants is smart casual every evening. These restaurants are The View Restaurant (Bolette and Borealis) and Palms Café (Braemar and Balmoral).

The exact number of formal nights will be highlighted on your cruise ticket. Below is a guide to the number of formal nights you can expect to enjoy on cruises of various durations.

3 nights or less:

Smart casual throughout

3 – 4 nights:

Captain’s Welcome Party, but no formal nights

5 – 6 nights:

Captain’s Welcome Party + 1x formal night

7- 12 nights:
Captain’s Welcome Party + 2x formal nights

13- 20 nights:
Captain’s Welcome Party + 3x formal nights

22 nights +:
Captain’s Welcome Party + 1x formal night each week

Dietary Requirements

On board all of our ships, we do our best to accommodate most dietary requests. So, vegetarian, vegan, low fat, low cholesterol, low salt, dairy-free, lactose-free, wheat-free and gluten-free food are all catered for.

We also kindly request that you make us aware of any special dietary requests at the time of booking or by calling our Guest Services Team on 0800 0355 145. We’ll do our best to source exact products, or provide certain foods, such as diabetic desserts. Guests with food allergies or intolerances will also have the opportunity to speak to the Maitre ’d or Executive Chef once on board to discuss any requirements.

We can also provide a vegan option for our Traditional Afternoon Tea service, which is available on all sea days. Prices can be found on the link below.

Please note that we may not be able to source specific brands given our location or the availability at local ports. 

Smoking Policy

We operate a strict ‘no smoking’ policy in all inside areas. Smoking will only be permitted on cabin balconies (excluding Terrace Balconies on Bolette and Borealis), and in designated open deck areas.

Electronic cigarettes that don’t emit vapour, may be used in cabins or on cabin balconies but are not permitted in any non-smoking public areas. They can easily be mistaken for real cigarettes, which may result in an unnecessary confrontation that requires staff intervention. Electronic cigarettes emitting any vapour – even water vapour – may only be smoked in designated external smoking areas.

Please ask a member of staff for the designated smoking areas when you board your ship.

Designated smoking areas are as below:

Borealis

Deck 8 aft, port side, outside The View Bar and deck 9 forward.

Bolette

Deck 8 aft, and deck 9 forward.

Balmoral

Deck 7 starboard side, Decks 8 and 9 aft – starboard side, and Deck 11 starboard side – outside the Marquee Bar.

Braemar

Deck 5 outside the Coral Club, starboard side and the upper sun deck forward.

Disabled Facilities

Fred. Olsen Cruise Lines warmly welcomes guests dependent on the use of a wheelchair/scooter for mobility on all vessels within our fleet. However, with the very different nature of a holiday at sea when compared to one on land we very strongly recommend you are accompanied by an able-bodied companion who is responsible for providing any assistance that you may require both on board and ashore. On board we are unable to offer any sustained or long-term assistance. If you opt to travel alone but it transpires that you are unable to cope on board you will be required to meet with a senior officer to discuss the situation, and in extreme circumstances asked to disembark the vessel at your own expense. If in any doubt prior to departure as to whether we can safely accept the guest for passage, we do reserve the right to insist a guest is accompanied by an able-bodied companion.

The number of guests either reliant upon the use of a wheelchair/scooter, or with reduced mobility, that we can accept is governed by the number of crew we can assign to assist disabled/mobility impaired guests in the unlikely event of an emergency. This is in accordance with the International Maritime Organisation’s convention on ‘Safety of Life at Sea‘ (SOLAS), governing the safe evacuation of a vessel within 30 minutes of the emergency alarm being sounded. This regulation is not superseded by the EU Passenger Bill of Rights Regulation 1177/2010, effective 18 December 2012, concerning the rights of passengers when travelling by sea or inland waterways.

Please Note: All guests will be required to store mobility devices in their room on board and will not be permitted to leave them outside in corridors and stairwells, or have them stored on board.

If you would like to hire mobility equipment to take on your cruise, Mobilty at Sea can accommodate your needs – please call them on 0800 328 1699.

All four of our cruise ships feature cabins specially adapted for wheelchair use.

Should you wish to bring a wheelchair/scooter on board, please advise us in advance, so that a space can be allocated on board. We also request that a Mobility Questionnaire is fully completed. All wheelchairs/scooters must be stored by yourselves in your cabin.

In accordance with safety requirements, the number of guests using wheelchairs on board is restricted as follows:

• Braemar: 10
• Balmoral: 16
• Bolette & Borealis – 20 in total (of which 10 can be scooters)

Only those cabins indicated as adapted for wheelchair use have private facilities for wheelchair users.

DEAF AND VISUALLY IMPAIRED GUESTS

As with mobility impaired guests we would strongly recommend guests are accompanied by an able-bodied companion to assist them both on board and ashore.

Whereas infra-red hearing loops are fitted on all vessels, with headsets available from Guest Services, for use in the main ‘Show Lounge’, please note that this headset system is not suitable for people who wear permanently inserted hearing devices; and none of our rooms feature any additional emergency equipment such as flashing lights or ‘bed shakers’ that can be used in the event of an emergency. In the event of an emergency our specifically trained and assigned crew will come directly to your room. However, please let us have advance notice of any serious hearing impairment.

Environment

At Fred. Olsen we are committed to reducing the impact we have on the environment around us.

With our ships sailing to the four corners of the earth, we want to minimise the impact we make on all the beautiful places we visit∘ and ensure that they are protected for future generations. As a company, we strive to comply with all environmental requirements and take steps to exceed them whenever possible.

Continuing our ongoing efforts to help alleviate plastic pollution and its global environmental impact, single use plastic water bottles∘ are no longer available to purchase throughout our fleet, for guests or crew, and glass carafes, which are replenished daily, are in use in all cabins.

Guests can bring their own refillable water bottles, or purchase on board in the ship’s Port Shop; these can be filled in any of our bars, and we are in the process of installing water stations across the fleet.

Little changes can make a big difference

• We have removed all single-use coffee cups, plastic cutlery and plastic straws
• Plastic jam and butter portions have been replaced with refillable options
• New linen bags have replaced plastic laundry bags
• The consumption of cling film in The Galley has been reduced
• Ropes are now used to secure items during rough seas rather than plastic
• Wooden pencils are provided in cabins, instead of plastic pens
• All printed marketing communication is on responsibly sourced FSC approved paper

We are excited to be supporting the Refill Campaign, run by environmental campaigning organisation City to Sea, to raise awareness of the impact of single-use plastic water bottles on the environment, and encourage people to use refillable water bottles instead.

A million plastic bottles are bought around the world every minute and it’s predicted that figure will rise by another 20% by 2021.

Find out more about how you could save money, stay hydrated and help prevent plastic pollution at source with Refill.

Download the Refill app to find your nearest station today and become a ‘Refill Champion’.

Fuel

Fred. Olsen comply with all international policies∘ and take steps to exceed them whenever possible.

Our ocean-going ships use a mix of Low Sulphur Fuel Oil (LSFO) and Heavy Fuel Oil (HFO). As we approach port of calls and sail through special emission control areas, the LSFO – which has a sulphur content of just 0.1% – is used. Outside of these areas, we switch to the use of HFO, which contains a sulphur content of 1-2%. Both fuels are currently below the existing global sulphur limit.

From 1st January 2020, the limit for sulphur in fuel oil used on board ships operating outside designated emission control areas will be reduced to 0.50%. We have already started to take steps to switch our ships to lower emission fuel where possible.

Waste Recycling

All waste created on board is taken to a dedicated waste and recycling sorting area on the vessel.

It is then separated into glass, metal cans, paper/cardboard, plastic, food waste and general waste. Once sorted, these materials∘ are compacted and stored ready to be offloaded at the next available port. Cooking oil is also offloaded in port, so that it can be repurposed.

Food waste is, on some occasions, pulped and then discharged into the sea in accordance with Marpol regulations, as food waste can be eaten by fish. In addition, some items are incinerated∘ on board, again in accordance with all environmental and safety regulations.

Medical Facilities

For your peace of mind, all of our cruise ships have a Medical Centre offering primary and emergency care, with a doctor and/or nurse on call at all times. All our cruise ships also have two qualified nurses on board. The Medical Centres operate outside of British and European health services and charges are levied for consultations, investigations, prescriptions and room visits. A scale of charges is displayed in each Medical Centre, and charges incurred will be billed to your on board account. We would ask that any guest taking medication brings adequate supplies to last the duration of the cruise. Please ensure you pack medication in your hand luggage, if required, en route to your ship.

Cruise Vaccinations/Covid-19

All guests aged 12 and above must be fully vaccinated to join us on board.

This includes two original doses, and a third booster dose. You must have had your booster at least seven days before your cruise sets sail.

All children aged over 12 will need to have had both of their vaccinations before joining us on board, with at least 14 days since the date of their second dose. If more than nine months have passed since the second vaccine dose, a booster vaccine will required at least seven days prior to departure.

If you are due to have your second vaccine less than three months before your cruise sets sail, you do not need to have had a booster vaccination. Please note, you must allow at least 14 days after your second vaccine before you can sail with us.

All guests aged 12 and over will be tested on their arrival at the port, prior to check-in, before joining the ship.

If you would like to test at home prior to leaving for the port, you will be able to order a lateral flow test from our partners at BUPA by visiting https://bupatesting.everythinggeneticltd.co.uk/index.php

If you test positive in the days leading up to your cruise, please do not travel to the port.

If you need to notify us of a positive result, please contact our Guest Services team on 0800 0355 145.

Wi-Fi

Staying connected with family and friends at home while on a Fred. Olsen cruise has never been easier.

Our WiFi package will allow you to connect to the internet via your smartphone, tablet, laptop and other devices to send email, keep up-to-date with the latest news and share your holiday experiences on social media as you cruise.

Simply connect to the ship’s WiFi signal once aboard, select your desired internet package and you’re set up. WiFi is available throughout our ships, so you can connect to the internet in your cabin or whilst relaxing in any of the public areas.

Any charges will be charged directly to your on board account. Charges for our WiFi service* are as follows:

Our Social Media Package* allows access to Facebook, Instagram, Twitter and other social media platforms.

• 1 day – £10.00
• 5 days – £40.00
• 7 days – £55.00
• 14 days – £100.00

*This package does not WhatsApp or Email.

Our General Browsing Package** allows access to most websites, including Social Media platforms, WhatsApp and Email.

• 1 day – £12.00
• 5 days – £50.00
• 7 days – £63.00
• 14 days – £120.00

**Streaming of YouTube, Netflix and similar is not included.

For those guests wishing to purchase a WiFi Package for a longer duration we do offer a reduced rate, please enquire at Guest Services once on board for current pricing.

To make the most of your WiFi package, we recommend writing any emails you wish to send before you log on. This will help you save internet minutes for browsing, checking social media and other tasks.

Please note: this internet service is operated via a maritime satellite connection, and speeds are often slower than you experience at home. The availability of the service is subject to environmental factors outside of Fred. Olsen Cruise Lines control.

For more information regarding our on board WiFi and internet services, just ask at Guest Services.

Please note, pricing and packages are subject to change.

Suite Dreams Package

Our Suite Dreams package comes with our compliments in all our Suites. On arrival, you’ll be welcomed with a bottle of sparkling wine and a fresh fruit bowl – which will be topped-up anytime during your cruise at your request.

To assist you on your voyage of discovery, you’ll find a pair of binoculars, a world atlas and a country guide, as well as complimentary shuttle vouchers for those times where for operational reasons we can’t dock within walking distance of a destination. A newsletter with domestic and international news is delivered to your room daily, along with a selection of delicious canapés.

We know it’s the little details that make all the difference, and the inclusion of extras such as luxury towels, bathrobes and slippers, complimentary water, free pressing service and laundry vouchers ensures your Suite Dreams package is a valued treat.

Suite Dreams benefits include*:

✔ A welcome bottle of sparkling wine

✔ Fruit basket (topped up on request throughout your cruise)

✔ Flowers or plant in your Suite

✔ Bathrobe and slippers

✔ Luxury towels

✔ Free pressing service for formal wear

✔ Binoculars in your Suite

✔ World atlas and country guide for your reference

✔ Afternoon canapé service

✔ Daily newsletter, featuring national and international news

✔ Pair of compact umbrellas for use ashore

✔ Laundry service discount vouchers

✔ Carafe of water, replenished daily

*Facilities (including room layout) vary by Suite type; please check when making your booking. Suite Dreams benefits are available on all cruises of three nights and above duration. Suite Dreams benefits apply to guests staying in all Suite grades.

Guide Dogs / Assistance Dogs

Guide dogs (assistance dogs) are warmly welcomed on board all our cruise ships.

In order to offer an enjoyable and safe cruise experience for both you and your dog, we kindly request you complete the ‘Assistance Dog Travel Application Form’. This can be obtained by contacting the Guest Services Department on 0800 0355 145 or via e-mailing guest.services@fredolsen.co.uk. We request that guests advise us before travelling that they wish to bring an Assistance Dog on board, and that all relevant application forms are completed.

The following items must be included in the application*:

Pet Passport
We require a copy of all pages, including your pet’s microchip number and confirmed rabies vaccination, which must be administered at least 21 days prior to travel, and valid for the duration of the cruise.

Training Certificate
A copy of the training certificate from ADI (Assistance Dogs International) or IGDF (International Guide Dog Federation).

Tapeworm Treatment Appointment
Confirmation of a pre-booked overseas veterinary appointment for tapeworm treatment. This is a mandatory requirement between 24-120 hours prior to return to the UK. We strongly advise you book this appointment for the penultimate port of call (if within the mandatory time period) to avoid any issues should the final port of call be missed for any unforeseeable reason. Exceptions include sailings direct from Ireland, Finland, Norway or Malta. Please note: other EU countries also have tapeworm compliance requirements if you are not travelling to that country directly from the UK (i.e. the ship makes a call in another country first).

Should you wish to bring a Service Dog on board, the same conditions apply as with Assistance Dogs, so please do let us know if you wish to bring your Service Dog on your cruise.

*If for any reason, after submitting the application, your request is denied by the Animal & Plant Health Agency (APHA), you are entitled to cancel your booking free of charge. Please be aware that it can take time to process applications with APHA, so please submit your request at the earliest possible opportunity to avoid disappointment. Terms & conditions apply.  

Age Restrictions

We are delighted to accept booking for younger guests, aged between 2 and 17.

All children aged over 12 will need to have had both of their vaccinations before joining us on board, with at least 14 days since the date of their second dose.

On peak-time holiday cruises, and subject to numbers, our Little Skippers Club keeps kids between 5 and 11 years old entertained with a variety of fun activities. They will enjoy arts and crafts, discos, treasure hunts and loads more, all run by our friendly team of hosts and hostesses*.

A list of the day’s events are included in the Little Skippers Club’s mini-version of the Daily Times, which also shows the separate pool times for kids. Activities also stretch across the evenings, to suit the individual needs of families on board. Please note: our Little Skippers Club also welcomes children under 5, however parents must provide supervision at all times. The club operates subject to minimum numbers being achieved.

For those guests who are travelling overseas with children under the age of 16 for whom you are not the parent or legal guardian, it is a legal requirement that you obtain the written consent of the parent/ legal guardian and produce this upon request when checking in at the port/airport. Failure to produce this documentation may result in refusal of passage. Unfortunately, we regret we are unable to accept children less than 2 years of of age.

We regret that we are not able to offer a babysitting service during your cruise holiday.

*All of our Little Skippers Club hosts are Disclosure and Barring Service (DBS) checked. 

Laundry Services

All of our ships have at least one fully equipped Laundry Room, complete with self service washing machines filled with with detergent and softener. Just collect a token from Guest Services (there is a small fee of £2 for this service) and pop it in the machine. Also in the Laundry Rooms are tumble driers, irons and ironing boards.

Or, let us do your laundry! A laundry bag will be supplied to you in your cabin welcome pack for your use, if you wish to return home with a case full of clean clothes. Simply fill the laundry bag with the items you need washing, and your cabin attendant will whisk them away for our ‘wash and fold service’. Full details of prices can be found in your cabin welcome pack.

Please note: travel irons and steamers are not permitted on any of our cruise ships.

Other Details

Children: Kids allowed

Childrens Facilities: Available

Smoking: Some

Gratuities: Gratuities for our dedicated service team are not included in the cost of your holiday. While tipping is entirely at your discretion, we pride ourselves on the service offered to our guests, and are confident that you’ll wish to reward staff on board for the attention you receive. Typically, gratuities are charged at £5.00 per person, per day for guests aged 12 and over. This amount is split equally between your stewardess and restaurant waiter, and will be automatically added to your on board account. While very much appreciated, these gratuities are voluntary, and therefore can be adjusted or removed completely at Guest Services on board the ship if you wish; and you are welcome to tip personally if you prefer. For your convenience, you can also pre-pay gratuities before your cruise. We’ll check with you at the time of booking if you’d like to pay prior to your cruise. Pre-payment can be made anytime up to 5 days before departure by simply calling our Guest Services team on 0800 0355 145 or e-mail guest.services@fredolsen.co.uk Our Guest Services team are available from 9am to 5pm, Monday to Saturday.

Wheelchair Cabins: 21 available